Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging.
Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.
Log in to your account, visit your Recent Orders, and click “Return Items” next to the order. We’ll email you a printable shipping label and a return authorization (RA) number right away. The return will be noted in your account so you can track it.
You can call our Customer Service Department at 949-468-7468 to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 9am to 5pm (PT) and Saturdays from 9am to 5pm (PT).
Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Vanpra without an RA number may be assessed a 15% processing fee that will be deducted from any credit due.