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FAQ

FAQ:

 

Company & Website Information

1. Where is your Vanpra.com located?

7700 Irvine Center Drive, Suite 800, Irvine, CA 92618

 

2. Is it safe to order online?

Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.

We may disclose information you provide to our website only to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to our secure server, which is not accessible from the Internet. See our Privacy Policy.

Orders

3. Is there a minimum order?

No, there is no minimum order.

 

4. What are my payment options?

We accept credit cards, PayPal and wire transfers for orders totaling $15,000 or more. Our customer center payment methods will provide you with all the payment information you may need. The following is a link to Vanpra.com’s office hours and location information.

 

5. How will I know you’ve received my order?

You will receive and order confirmation by email.

 

6. When am I charged for my order?

You will be charged for your order once the items have been shipped.

 

7. Will I be charged sales tax?

You will only be charged sales tax if you are a resident of the state of California or a state we are required to collect sales tax. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped. If placing an order for a tax-exempt organization or if you are a reseller, please fax appropriate documentation to 949-501-6818.

 

8. When an item is back ordered, when am I charged for it?

If an item is back ordered, you will not be charged for the item until it ships. However, if the majority of your order has shipped, your entire order will be charged.

Shipping

9. How much does it cost to ship my order?

Once you’ve added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 949-501-6818 or email xxx for shipping estimates.

 

10. How is my order shipped?

Most often, shipments are sent through UPS, USPS or FedEx Ground. Large orders are usually shipped through one of our many freight carriers.

 

11. When does my order ship?

Under normal circumstances, in stock orders placed by 12:00 PM PST are usually shipped out the following business day (Monday-Friday, excluding national holidays). Due to a recent surge in online ordering across the country, most in stock orders are currently shipping out in 1-3 business days. Orders containing products that are not in stock can take longer to ship. Products that are not in stock have an estimated ship time located in the stock status section of the product page.

 

12. Do you ship internationally?

No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.

 

13. How can I check that status of my order?

Check your order’s tracking number. You can find your tracking number by logging in to your online account. If you cannot find your tracking number, you can contact one of our customer service representatives at 949-501-6818 or email xxx.

 

Returns

14. How can I return an order?

If the item is unused and is in resalable condition, you may return it within 30 days. Fill out our return authorization form. Read our return policy for details.

 

15. How can I cancel an order?

You can cancel your order by logging into your online account. You may also call our customer service representatives at 949-501-6818 or email xxx. Your order must be canceled before the item has been shipped, or you will have to wait until you receive the item and follow the item return process. For more information on how to cancel an order, see our Cancel or Change Order page.

 

16. What if I am dissatisfied with an item?

Call customer service for a return authorization. If you purchase an item that isn’t what you had in mind at the time of order, you may return it within 30 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.

Contact Us
Customer Service From Real People.
Phone:(949) 501-6818
Fax:(949) 501-6818
Monday - Friday:8am - 8pm (PT)
Saturday:7am - 5pm (PT)

Contact Us